Will this always be free?

As long as we can sustain services at this level, we hope to continue to offer use of the platform at no cost. It helps us to hear your honest feedback on the platform itself and/or suggest tools that you would like us to develop. Of course, we also appreciate you helping us spread the word to other professionals who might find HACCAH useful for themselves.

Why do I need to provide a credit card if it is free?

We require a credit card in order to help us verify the identity of our users, as there is the possibility for misuse of our platform. It is the simplest way for us to ensure that the people using HACCAH are who they say they are, namely licensed mental health professionals. 

Will my clients' data be confidential? Is this HIPAA compliant?

Yes, the platform is HIPAA compliant. We utilize security features to ensure HIPAA compliance (i.e., data encryption, secure logins, two-factor authentication, firewalls). We also require users to sign our Business Associate Agreement (BAA) when they join. The BAA outlines how we will protect your clients’ Protected Health Information (PHI) and comply with HIPAA best management practices.

Does HACCAH use Artificial Intelligence (AI)?

No, above all, we want to be confident in the accuracy of the data that we collect and report. Your client’s information goes directly from the form into the output text without AI intervention.

Can I see the specific questions that each form asks before sending it to my client?

Yes, you can preview all of the forms and experiment with different answers to see how the forms behave for different clients. [video of form preview]

Can I see the specific questions and answers that my client submitted?

Yes, you can save all of the client’s questions and answers in PDF format.

How do I incorporate this data into my current medical records or EHR?

In addition to offering PDF and DOCX versions of the report and a PDF version of the Q&A, we also allow you to download the Q&A in CSV or JSON format to facilitate importing data into other systems.

Does the platform work on a phone?

Yes, the platform is designed to work on phones, computers, and tablets.

Can a client complete a form in multiple sessions?

Yes, responses are automatically saved, so they can close the questionnaire and return at a later time using the same link.

Can more than one parent/caregiver complete a form?

Multiple reporters can be added to a patient’s record, and each can complete their own questionnaire. Each reporter can be sent a link to their own dashboard, with a list of tasks assigned to them. 

Why is some of the report text in green?

We use green text to distinguish between text produced by the platform (from standardized responses such as radio buttons and checkboxes) and verbatim text entered by your client while taking the form. You can change the color of this text (to red, blue, pink, etc.) on the Settings tab.

How do I know when my client has completed a form?

You can enable email notifications for yourself and/or other staff member that a task is complete – just add your name in the Notification Options section.

How do I submit questions or suggestions?

At the top of every page is a banner where you can find a feedback icon that easily allows you to submit your thoughts and questions.